Privacy Policy | Comfort Cleaning LLC

1. Information We Collect

When you request a quote, book a cleaning, or contact us, we collect the information you provide: name, phone number, email address, service address, property details, message content, selected add-ons, and any coupon or gift card codes. We may also collect basic device/browser information when you use our website.

2. How We Use Your Information

We use your information to provide and confirm cleaning services, schedule appointments, respond to inquiries, process payments through trusted third-party processors, and send service-related communications. We do not sell your personal information.

3. SMS Communications

If you opt in to SMS, you will receive appointment confirmations, reminders, scheduling updates, and service-related text messages. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out at any time, or HELP for help.

4. Payment Information

We do not store credit card or bank account numbers on our servers. When card-on-file functionality is enabled, payment methods are stored securely with our PCI-compliant payment processor and we only retain a reference token.

5. Sharing

We share information only with service providers necessary to operate our business — for example, email delivery, database hosting, and payment processing. These providers are bound by confidentiality obligations.

Comfort Cleaning LLC does not sell, rent, or share customer information with third parties for marketing purposes.

6. Data Retention

We retain submission and booking records as long as needed to serve you and to meet legal, accounting, or reporting obligations. You may request deletion of your information by emailing comfortcleaning502@gmail.com.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work to keep your data safe.

8. Your Choices

You may opt out of marketing emails using the unsubscribe link in any message, opt out of SMS by replying STOP, or contact us to access, correct, or delete your information.

9. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes

We may update this Policy occasionally. Updates will be posted on this page with a new "Last updated" date.

11. Contact

Comfort Cleaning LLC · Louisville, KY · (502) 953-3934 · comfortcleaning502@gmail.com